Returns, cancellations, refunds
Refer to FAQ page for returns, cancellations and refunds related details.
Refer to FAQ page for pre-orders related related details.
Pre-order balance must be paid for within 7 days of notification. If not paid, we reserve the right to cancel the order with a $100 non-negotiable administration fee.
Liabilities and Responsibilities
I work very hard with all Clients to make sure their needs are satisfied and they receive the model car of their dreams. Prestige Model Cars service and advise offered is based on “most suitable product” to specific needs. It is by no means to be taken as the final and/or only recommendation or guidance to purchase a model car.
The final decision on which model car to purchase is Client’s responsibility and ownership of that decision stands with the Client.
Prestige Model Cars shall not be liable for any decisions made by Client to purchase a model car not suitable to their needs or specifications.
Prestige Model Cars do everything in our power to make sure the description of the model car is up to date and upmost accurate. If there is any ambiguity in description, missing or conflicting information from manufacturer, Prestige Model Cars provides this information on “as is” basis, without any warranties.
Upmost care is given to all information provided, however if pricing error is made through listing of an item, Prestige Model Cars reserves the right to cancel or reject any orders placed at incorrect price. If an order has been placed and paid for by you, Prestige Model Cars reserves the right to credit the incorrect price.
Australian Consumer Law
All goods (model cars) sold by Prestige Model Cars come with standard guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement, refund or credit if a major fault happens.
If quality of the model car is not up to acceptable standards, you are entitled to have the model car repaired or replaced.
The below is a list of guarantees that apply to all model cars purchased from Prestige Model Cars:
- Acceptable quality
- Fit for a particular purpose
- Match description / sample / demonstration model
There may be circumstances when you are not entitled to a remedy, such as misuse of product, damage, use of product not according to the designation of it.
For further information - please visit https://consumer.gov.au/
Should you have any further enquiries - please do not hesitate to Contact me.
Get In Touch
We handle every inquiry and order with care and premium service start to finish.
Prestige Model Cars
Excellent quality merchandise and professional service. I bought a couple of cars for my son and grandson. I was very pleased with the purchase and the quality of the items. They were better than I expected. After doing more research on the subject of model cars I found the prices were excellent. They came very carefully packaged and with a personal note from the owner of the business. Virtually no place I looked at on the internet had a better price or selection. I would say Prestige Model Cars is the place to go to when shopping for model cars. The juice is very well worth the squeeze!
Just purchased my 1st high-end resin model car from Prestige Model Car and it was an outstanding buying experience. I can’t recommend this model car site enough! The site has an incredible selection of high-end model cars at great prices. Bartosz provided exceptional customer service getting the model car I was looking for. He was very professional and provided great communication every step of the way. He clearly has great pride in his business. I’m already looking forward to my next purchase with him!!
Bartosz from Prestige Model Cars has introduced me to the world of high end models cars and to say I am blown away is an understatement. Not just by the quality of the models but also by the service provided, some of the best from any company I have dealt with. I picked up my first order today and he was kind enough to set up a number of models on display for me to look at and he explained in great detail about all of them. Highly recommend Prestige Model Cars! Thanks again!