OUR REFUND POLICY
We do not consider a change of mind as a reasonable request for a refund.
If the model car received is different to what you ordered (major fault), then we offer a refund, exchange or credit towards your next purchase. Delivered model car to be shipped back to us to be inspected for re-sale.
On orders that are eligible for a refund, replacement or store credit, the customer is required to return the product, unopened, unused and may be required to pay for the return shipping.
Prestige Model Cars does not allow for order cancellations however I reserve the right to final decision on each and individual basis. For any cancelled order, there is a non-negotiable cancellation and administration fee of $100. This does not include custom built orders, special orders and already shipped model cars - no cancellations under any circumstances.
If you have any questions, it is always recommended that you reach out to us at info@prestigemodelcars.com
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Prestige Model Cars
CUSTOMER FEEDBACK
Excellent quality merchandise and professional service. I bought a couple of cars for my son and grandson. I was very pleased with the purchase and the quality of the items. They were better than I expected. After doing more research on the subject of model cars I found the prices were excellent. They came very carefully packaged and with a personal note from the owner of the business. Virtually no place I looked at on the internet had a better price or selection. I would say Prestige Model Cars is the place to go to when shopping for model cars. The juice is very well worth the squeeze!
Just purchased my 1st high-end resin model car from Prestige Model Car and it was an outstanding buying experience. I can’t recommend this model car site enough! The site has an incredible selection of high-end model cars at great prices. Bartosz provided exceptional customer service getting the model car I was looking for. He was very professional and provided great communication every step of the way. He clearly has great pride in his business. I’m already looking forward to my next purchase with him!!
Bartosz from Prestige Model Cars has introduced me to the world of high end models cars and to say I am blown away is an understatement. Not just by the quality of the models but also by the service provided, some of the best from any company I have dealt with. I picked up my first order today and he was kind enough to set up a number of models on display for me to look at and he explained in great detail about all of them. Highly recommend Prestige Model Cars! Thanks again!
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